GigFlex LLC: Optimizing Workforce Utilization through Geo-Intelligent Scheduling
This is precisely what GigFlex LLC, an industry leader in Geo-Intelligent Scheduling technology, is achieving. The company provides geo-intelligent, on-demand scheduling applications that track workers in real-time, helping enterprises know where they are during working hours and can make personnel adjustments based on changing circumstances, including new requirements or traffic conditions. “We combine real-time automation and Geo-Intelligent Scheduling technology to empower employers as well as workers to optimize workforce utilization and performance,” says Larry Schwartz, CEOand co-founder of GigFlex.
What makes GigFlex unique is its distinctive approach towards solving problems through leveraging the deep expertise of its leaders. Schwartz brings over 30 years of executive management experience, and his prior venture is a testimony to it. His previous firm, WorkFlex Solutions, transformed the contact center industry through Intelligent Intraday Automation technology and was named by Forbes as a technology that was changing the face of customer service. Due to the difficulty in predicting the volume and type of incoming calls, contact centers struggled to accurately forecast staffing requirements. While the industry was generally focused on developing better forecasting algorithms, WorkFlextook a very different approach by continually analyzing actual call volumes throughout the day, reforecasting staffing requirements, and building real-time tools to optimize staffing levels. This included empowering workers to change their schedules anywhere/anytime, improving work-life balance while reducing intraday staffing variances by as much as 50 percent, revolutionizing contact center scheduling.
The home-healthcare industry, too, faces scheduling challenges, specifically, with the scheduling of appointments. With the help of GigFlex, enterprises can empower administrators and clinicians with the ability to optimize scheduling improving clinician utilization, satisfaction, and performance. GigFlex applications can be integrated with existing EMR/scheduling systems, identify scheduling issues (for instance - late arrival) and identify optimal solutions. Scheduling adjustments made through GigFlex are automatically updated in the master scheduling system - writing back the changes into the EMR which, in turn, feeds payroll records. “We don’t conduct open heart surgery on clients’ scheduling environments by replacing their existing systems. Rather we provide plug-ins that turbocharge these systems with additional capabilities,” asserts Schwartz.
Further explaining the features of the GigFlex solutions, Schwartz mentions that the company provides two apps—one for administrators and the other for gig workers (e.g., clinicians). The administrator’s app shows a visual time-map of appointments during the day highlighting service exceptions such as an appointment that does not have a clinician assigned or indicates an anticipated late clinician arrival. GigFlex also assists administrators in optimizing appointment assignments based on the clinician and patients’ location, skills, work hours, and other configurable screening criteria. The HIPAA-compliant app notifies clinicians of new appointments and the patients of changesto the schedule or the assigned clinician, all via their preferred communication channel. It also automates the geo-verification of appointment arrival/departure times. “We can inform the administrator of any problem ahead of time and fix it before even the patient knows about it.
In a nutshell, through our proactive approach, we empower administrators to make the right choices in real-time and ensure high client satisfaction,” states Schwartz. The mobile app enables clinicians to see the best route for their daily schedule and access relevant patient information. Further, clinicians can predefine communication, availability, and work-location preferences, receive upcoming appointment reminders, and provide notification of absenteeism or late arrival. Additionally, the app empowers workers to preview and select additional appointments to enable them to meet their daily/weekly targets, providing them with significant scheduling flexibility and work-life balance.
We combine real-time automation and Geo-Intelligent Scheduling technology to empower employers as well as workers to optimize workforce utilization and performance
Apart from home healthcare, GigFlex offers its SaaS solutions to enterprises in agency staffing, special events, and transportation, enabling clients to quickly generate a positive ROI. Schwartz highlights an instance from the event sector. The GigFlex mobile app was deployed by the Western & Southern Open to volunteers working at the 2019 ATP/WTA tennis tournament. The tournament utilizes over 1200 volunteers from caterers to Marshals responsible for player security. The GigFlex administrator app enabled the command center to track the location of each marshal on-site, and quickly identify when a post was unmanned, or a Marshal was at a different location from that to which he/she had been assigned at that point in time. For instance, if a volunteer was in the food court instead of the assigned post at the west-gate, GigFlex could notify and ask the volunteer to immediately move to the west-gate. The GigFlex mobile app for volunteers helped them to automatically checkin and receive their daily rotation assignments directly on their smartphone. The app also helped volunteers receive alerts and notifications, adjust their schedules, and communicate directly via the command center. The company conducted a survey after the event, and over 60 percent of supervisors agreed that GigFlex significantly improved security and workforce utilization. Furthermore, over 50 percent of the volunteers using the app mentioned that they would be more likely to recommend the tournament as a volunteer opportunity because of the GigFlex app.
Moving forward, GigFlex plans to harness the opportunities in integrating home healthcare and telemedicine. Both industries are projected to rapidly grow over the next few years, with growth currently accelerating due to the COVID-19 pandemic. This integration is relevant because telemedicine has shortcomings that can be overcome with home healthcare. For instance, when patients go to a clinic, their vitals are checked, including temperature, blood-pressure, and O2 levels before they see the doctor, and additional patient-touch services (e.g., blood tests, nasal swabs) may be ordered by the doctor. However, in telemedicine, if patients have to travel to a clinic for patient-touch services, it defeats the purpose. GigFlex, through its groundbreaking technology, can seamlessly schedule home healthcare clinicians to provide pre/post telemedicine appointment services, ensuring an optimal patient experience.
“The future of medicine is not to replace the 100 percent in-office experience with a 100 percent virtual experience, but to ensure that in-office medical services can be efficiently and effectively delivered to the home. We believe that we are in the optimal position to deliver a seamless customer experience between telemedicine and home healthcare, and that's exactly where the future is headed,” concludes Schwartz.